Page History
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New Sessions and New Chat
When creating a new conversation with an agent, users can either create a new session or a new chat. A new session will start a new conversation with the already selected agent. A new chat can be used when users want to change their active agent and will navigate the user back to the agent-selection screen.
For a short visual guide, please watch the video below:
New session new_session_and_new_chat.mp4
Chat History
History chat_history.mp4
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