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json { "id": "supportChat", "displayName": "Support Chat", "botMessageRatingIcons": [ { "name": "thumbs-up", "tooltipTranslations": { "en-US": "Helpful" }, "alternateIcon": "thumbs-up-filled", "isClickableOnce": true, "events": [{ "type": "ON_ICON_CLICK", "actions": [] }] } ], "maxMessageLength": 500, "events": [ { "type": "ON_SEND_MESSAGE", "actions": [] }, { "type": "ON_CONTENT_CLICK", "actions": [] } ], "dataTestId": "support-chat-component" } ```

Guidelines

Usage

  • Use Chat for conversational interactions where users submit text and receive bot responses, and you need event hooks to process them.
  • Collect immediate feedback on bot replies with a small, meaningful set of rating actions.
  • Prevent runaway input and keep responses snappy by limiting user message length.
  • Make the component easy to target in tests and telemetry.
  • Keep authoring clear in complex boards by labeling the instance.

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