Lead Solutions Design and Requirements Management
Role Overview
The Lead Solutions Design and Requirements Management is responsible for defining customer-centric solutions, translating business needs into structured requirements, and ensuring the smooth transition of project knowledge across *Sales, Professional Services, Lead Technical Experts, and Product Management* teams. This role ensures a *balanced approach between product standard functionality and project-specific requirements, guaranteeing **scalability, maintainability, and efficient project execution*.
Key Responsibilities
1. Solution Design & Requirements Definition (Aligned with Germanedge Standards)
- Collaborate with *Sales and PreSales Teams* to develop tailored, scalable solutions based on customer needs while ensuring alignment with Product Management.
- Define and document *functional and technical requirements* in Confluence and JIRA in collaboration with the Project Lead and Team Lead Project Governance and Documentation.
- Ensure *a structured balance between product standardization (Product Management) and customer-specific requirements (Lead Technical Expert)*.
- Maintain and evolve *a Fluid Knowledge Repository*, enabling teams to reuse best practices and avoid redundant custom solutions.
2. Collaboration with Key Roles in Solution Execution
- Work closely with *Product Management* to ensure requirements align with *existing product capabilities and roadmap*.
- Engage with *Lead Technical Experts* to evaluate *technical feasibility, architecture fit, and integration complexity*.
- Ensure alignment with the *Project Lead* to keep solution scope, cost, and feasibility in check.
- Collaborate with the *Team Lead Project Governance and Documentation* to maintain *structured documentation and traceability*.
3. Customer Lifecycle & Stakeholder Alignment
- Maintain a *seamless transition from Sales to Professional Services and Customer Success*, ensuring no information gaps.
- Ensure that solution design *avoids excessive customization, leveraging **platform capabilities first* before proposing bespoke solutions.
- Continuously refine solutions based on *feedback from implementation teams, technical experts, and product owners*.
4. Knowledge Management & Innovation
- Establish and manage a *living knowledge repository* that transforms *static documentation into actionable insights*.
- Support *AI-powered solution discovery* to enable intuitive access to proven solutions.
- Ensure solutions are *documented, reusable, and evolve iteratively*.
5. Agile Execution & Continuous Process Improvement
- Operate within *Germanedge’s Agile execution model (2/4-week sprints)* to ensure rapid adaptation of requirements.
- Work closely with *Product Management* to align *customer-driven requirements with product roadmap feasibility*.
- Lead *regular retrospectives* on *requirements gathering, solution design, and knowledge management*.
Core Project Information Items & Brief Descriptions
Item | Description |
|---|---|
Solution Design Documents | High-level blueprint outlining customer-specific solutions and implementation plans. Managed in Confluence and JIRA. |
Functional Requirements | Descriptions of customer needs, system behavior, and expected functionalities. Must align with Product Management and Project Governance. |
Technical Requirements | System architecture, integration points, and feasibility constraints defined with Lead Technical Experts. |
Knowledge Repository (Fluid Knowledge) | AI-powered, continuously evolving knowledge base that stores reusable solution templates and best practices. |
Customer Lifecycle Handover Plan | Documented process ensuring *seamless knowledge transfer* from Sales to Professional Services to Customer Success. |
RACI Matrix – Alignment with Key Roles
Task/Responsibility | Lead Solutions Design (R) | Project Lead (A) | Team Lead Project Governance (C) | Business Operations (C) | Product Management (A) | Lead Technical Expert (C) |
|---|---|---|---|---|---|---|
Define customer solution requirements | R | A | C | I | A | C |
Ensure requirements align with product roadmap | C | I | I | I | A | C |
Maintain solution design best practices | R | C | A | I | C | C |
Validate technical feasibility of solutions | C | A | C | I | C | R |
Ensure seamless handover from Sales to Professional Services | R | A | C | C | I | I |
Maintain & evolve knowledge repository (Fluid Knowledge) | R | C | A | I | C | I |
Collaborate with Product Management for product standardization | C | I | I | I | A | C |
Ensure project execution feasibility & risk assessment | C | A | C | I | C | R |
Oversee governance compliance in solution design | C | A | R | I | C | C |
Drive continuous process improvement | R | A | C | I | A | C |
R = Responsible, A = Accountable, C = Consulted, I = Informed
Note:
The Lead Solutions Design role ensures that solution architectures strike a balance between **product scalability (Product Management) and project-specific requirements (Lead Technical Expert)* while aligning with governance and execution processes.*
6. Project Collaboration (Aligned with Germanedge’s Six Key Principles)
The Lead Solutions Design role is expected to uphold and promote Germanedge’s Six Key Principles to maintain *solution integrity, governance alignment, and efficient project execution*.
1. Focus on Business Opportunities
- Ensure that solutions drive *business impact, customer success, and operational efficiency*.
- Align *product roadmap feasibility* with *customer-driven innovation*.
2. Team Collaboration and Self-Management
- Foster *active collaboration* between *Project Lead, Governance, Product Management, and Technical Experts*.
- Work within *agile, cross-functional teams* to optimize the *solution lifecycle*.
3. Commitment to LEAN Principles and Learning
- Promote *reuse over reinvention* by maintaining *a robust knowledge repository*.
- Streamline *requirement workflows* to *reduce overhead and improve agility*.
4. Outcome Management and Contribution
- Balance *product standardization with project-specific flexibility*.
- Define *clear KPIs for requirement quality, solution adoption, and project feasibility*.
5. People as the Key Asset
- Establish *transparent knowledge-sharing mechanisms* to *empower teams and customers*.
- Encourage *peer reviews and iterative learning* to enhance *solution quality*.
6. Data-Driven Decision Making
- Use *AI-powered analytics* to guide *requirement prioritization and design decisions*.
- Maintain *real-time tracking of requirements and solution feasibility*.
Relevant Germanedge URLs
- Germanedge Business Models
- Germanedge Key Values & Principles
- Germanedge Agile Execution Model
- Edge.One Documentation Standards
- JIRA & Confluence Best Practices
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- *How to Use This Markup in Confluence*:
1. Copy the text above.
2. Paste it into a new Confluence page.
3. Switch the editor to Wiki Markup Mode if necessary.
4. Save and publish the page.
- *How to Use This Markup in Confluence*:
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- *Key Enhancements:*
✅ *Integrated collaboration with Product Management and Lead Technical Experts*
✅ *Balanced approach between product standardization and customer-specific requirements*
✅ *Seamless alignment with Project Lead & Team Lead Project Governance*
✅ *Agile-driven execution & AI-powered knowledge management*
- *Key Enhancements:*
This version *ensures structured solution design, governance compliance, and collaboration with execution teams*. 🚀 Let me know if refinements are needed!