Lead Solutions Design and Requirements Management

Role Overview

The Lead Solutions Design and Requirements Management is responsible for defining customer-centric solutions, translating business needs into structured requirements, and ensuring the smooth transition of project knowledge across *Sales, Professional Services, Lead Technical Experts, and Product Management* teams. This role ensures a *balanced approach between product standard functionality and project-specific requirements, guaranteeing **scalability, maintainability, and efficient project execution*.

Key Responsibilities

1. Solution Design & Requirements Definition (Aligned with Germanedge Standards)

  • Collaborate with *Sales and PreSales Teams* to develop tailored, scalable solutions based on customer needs while ensuring alignment with Product Management.
  • Define and document *functional and technical requirements* in Confluence and JIRA in collaboration with the Project Lead and Team Lead Project Governance and Documentation.
  • Ensure *a structured balance between product standardization (Product Management) and customer-specific requirements (Lead Technical Expert)*.
  • Maintain and evolve *a Fluid Knowledge Repository*, enabling teams to reuse best practices and avoid redundant custom solutions.

2. Collaboration with Key Roles in Solution Execution

  • Work closely with *Product Management* to ensure requirements align with *existing product capabilities and roadmap*.
  • Engage with *Lead Technical Experts* to evaluate *technical feasibility, architecture fit, and integration complexity*.
  • Ensure alignment with the *Project Lead* to keep solution scope, cost, and feasibility in check.
  • Collaborate with the *Team Lead Project Governance and Documentation* to maintain *structured documentation and traceability*.

3. Customer Lifecycle & Stakeholder Alignment

  • Maintain a *seamless transition from Sales to Professional Services and Customer Success*, ensuring no information gaps.
  • Ensure that solution design *avoids excessive customization, leveraging **platform capabilities first* before proposing bespoke solutions.
  • Continuously refine solutions based on *feedback from implementation teams, technical experts, and product owners*.

4. Knowledge Management & Innovation

  • Establish and manage a *living knowledge repository* that transforms *static documentation into actionable insights*.
  • Support *AI-powered solution discovery* to enable intuitive access to proven solutions.
  • Ensure solutions are *documented, reusable, and evolve iteratively*.

5. Agile Execution & Continuous Process Improvement

  • Operate within *Germanedge’s Agile execution model (2/4-week sprints)* to ensure rapid adaptation of requirements.
  • Work closely with *Product Management* to align *customer-driven requirements with product roadmap feasibility*.
  • Lead *regular retrospectives* on *requirements gathering, solution design, and knowledge management*.

Core Project Information Items & Brief Descriptions

Item

Description

Solution Design Documents

High-level blueprint outlining customer-specific solutions and implementation plans. Managed in Confluence and JIRA.

Functional Requirements

Descriptions of customer needs, system behavior, and expected functionalities. Must align with Product Management and Project Governance.

Technical Requirements

System architecture, integration points, and feasibility constraints defined with Lead Technical Experts.

Knowledge Repository (Fluid Knowledge)

AI-powered, continuously evolving knowledge base that stores reusable solution templates and best practices.

Customer Lifecycle Handover Plan

Documented process ensuring *seamless knowledge transfer* from Sales to Professional Services to Customer Success.

RACI Matrix – Alignment with Key Roles

Task/Responsibility

Lead Solutions Design (R)

Project Lead (A)

Team Lead Project Governance (C)

Business Operations (C)

Product Management (A)

Lead Technical Expert (C)

Define customer solution requirements

R

A

C

I

A

C

Ensure requirements align with product roadmap

C

I

I

I

A

C

Maintain solution design best practices

R

C

A

I

C

C

Validate technical feasibility of solutions

C

A

C

I

C

R

Ensure seamless handover from Sales to Professional Services

R

A

C

C

I

I

Maintain & evolve knowledge repository (Fluid Knowledge)

R

C

A

I

C

I

Collaborate with Product Management for product standardization

C

I

I

I

A

C

Ensure project execution feasibility & risk assessment

C

A

C

I

C

R

Oversee governance compliance in solution design

C

A

R

I

C

C

Drive continuous process improvement

R

A

C

I

A

C

R = Responsible, A = Accountable, C = Consulted, I = Informed

Note:
The Lead Solutions Design role ensures that solution architectures strike a balance between **product scalability (Product Management) and project-specific requirements (Lead Technical Expert)* while aligning with governance and execution processes.*

6. Project Collaboration (Aligned with Germanedge’s Six Key Principles)

The Lead Solutions Design role is expected to uphold and promote Germanedge’s Six Key Principles to maintain *solution integrity, governance alignment, and efficient project execution*.

1. Focus on Business Opportunities

  • Ensure that solutions drive *business impact, customer success, and operational efficiency*.
  • Align *product roadmap feasibility* with *customer-driven innovation*.

2. Team Collaboration and Self-Management

  • Foster *active collaboration* between *Project Lead, Governance, Product Management, and Technical Experts*.
  • Work within *agile, cross-functional teams* to optimize the *solution lifecycle*.

3. Commitment to LEAN Principles and Learning

  • Promote *reuse over reinvention* by maintaining *a robust knowledge repository*.
  • Streamline *requirement workflows* to *reduce overhead and improve agility*.

4. Outcome Management and Contribution

  • Balance *product standardization with project-specific flexibility*.
  • Define *clear KPIs for requirement quality, solution adoption, and project feasibility*.

5. People as the Key Asset

  • Establish *transparent knowledge-sharing mechanisms* to *empower teams and customers*.
  • Encourage *peer reviews and iterative learning* to enhance *solution quality*.

6. Data-Driven Decision Making

  • Use *AI-powered analytics* to guide *requirement prioritization and design decisions*.
  • Maintain *real-time tracking of requirements and solution feasibility*.

Relevant Germanedge URLs

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      1. *How to Use This Markup in Confluence*:
        1. Copy the text above.
        2. Paste it into a new Confluence page.
        3. Switch the editor to Wiki Markup Mode if necessary.
        4. Save and publish the page.

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      1. *Key Enhancements:*
        ✅ *Integrated collaboration with Product Management and Lead Technical Experts*
        ✅ *Balanced approach between product standardization and customer-specific requirements*
        ✅ *Seamless alignment with Project Lead & Team Lead Project Governance*
        ✅ *Agile-driven execution & AI-powered knowledge management*

This version *ensures structured solution design, governance compliance, and collaboration with execution teams*. 🚀 Let me know if refinements are needed!



NameValue
Owner

Alexander Noth  / @chronicles 

created30.1.25
Status

DRAFT

ETA

31.1.2025